Hot air balloon general terms and conditions of sale

1. Preamble

All transportation services and other services provided by Aeriance are governed by:

 The applicable rates
The general conditions outlined below
The applicable regulations, which are deemed an integral part of these terms and conditions.  A flight season lasts 7 months, from April 1 to October 31 of the current year.
Flights are accessible to everyone, with no age limit starting from 7 years old and a height of 1.10m – provided the passenger is in good physical condition, able to climb in and out of the basket unassisted, and stand for an hour.
For safety reasons, pregnant women are not permitted on board our balloons.

2. Rates

Our rates are valid from September 1, 2023, and are subject to change without notice. Our tickets are non-refundable.

3. Ticket purchase

Tickets can be purchased by phone, mail, or online. Tickets will be sent upon receipt of payment or can be downloaded from our website.

4. Our tickets

Tickets include: passenger transportation from the meeting point to the launch site, balloon preparation and inflation, the flight, balloon deflation and packing, a celebratory toast, the presentation of flight certificates, transportation back to the meeting point, and passenger insurance.

5. Reservation

How to schedule your flight: 

Contact us by email at contact@aeriance.fr 
Call us at +33 06 87 78 23 64

6. Flight cancellation by Aeriance

AERIANCE reserves the right to cancel a flight due to bad weather conditions, for safety reasons, or if the number of passengers booked is insufficient.
This cancellation can occur just before takeoff. In such cases, Aeriance shall not be held responsible for any expenses incurred by the passenger to reach the meeting point (travel, accommodation, meals).

7. Ticket validity

Tickets are valid for twelve months from the date of issuance unless otherwise specified. Customers must schedule a flight during the flight season as outlined in the terms and conditions within the year following the ticket’s issuance date. If a flight is canceled due to weather, the buyer must reschedule. The buyer must attempt at least three flights per year of validity (i.e., every twelve months) to qualify for a free one-year extension. If fewer than three attempts are made, tickets can be extended for one year for €100 per ticket upon written request to the company’s headquarters.
Tickets will be extended free of charge for any passenger proving that their flight was canceled at least three times by Aeriance due to weather or other safety reasons within each year of validity. Tickets over two years old are definitively expired for any reason. All extension requests must be made in writing before the ticket’s expiration date. After this date, the ticket will be forfeited. Any changes must be requested via email at contact@aeriance.fr. Free tickets cannot be extended, refunded, modified, or resold.

8. Flight cancellation or postponement by the passenger

8.1 Postponement

If you wish to reschedule your flight, you must notify us at least 3 days in advance. A scheduled date canceled by the passenger will not result in a free validity extension.

8.2 Late postponement or no-show

In cases of late postponement (less than 3 days before the flight) or failure to show up at the meeting point at the scheduled time, the ticket will be considered used. Any delay of more than 5 minutes by the passenger at the meeting time will be treated as a cancellation, with no compensation.

9. Regulations and safety onboard our aircraft

Passengers must present their ticket to board. To comply with safety regulations, passengers must be able to enter and exit the basket unassisted.
The pilot is the sole authority on board and has the right to remove any person or cargo that poses a risk to the flight’s safety. The pilot may interrupt the flight at any time for safety reasons.

10. Service modification

AERIANCE may replace the aircraft without prior notice or change the takeoff sites specified on the ticket if necessary.

11. Insurance

Each passenger is insured under the “Civil Liability” coverage taken out by the air carrier for the aircraft used. Risks are covered in accordance with the Warsaw Convention regarding passenger air transport. Personal belongings are excluded from this coverage. Customers acknowledge and accept that loss or damage to their belongings cannot be attributed to the air carrier, whose liability cannot be sought.

12. Jurisdiction

In the event of a dispute, the competent court will be the Court of Evry.